Supervisor, Utility Quality

CenterPoint Energy and its predecessor companies have been in business for more than 150 years. 

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people. 

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary:
Our Utility Quality Supervisor will leverage their knowledge of systems, organizational structure, regulatory requirements and analytical/statistical expertise to manage day-to-day operations of utility quality improvement projects to ensure that company requirements are met.  Projects can range from small (completed individually) to large (requiring oversight to an internal or contracted team to complete).  The ultimate goal is to improve the completeness and accuracy of our records to support regulatory requirements and enable analytics to improve efficiency, productivity, and quality of work produced by the organization.

In this role, you should be highly analytical with strong critical thinking and problem-solving skills which are essential for interpreting data. We also want to see a passion for learning and research.This position provides linkage to the corporate organizations through work management processes, key committees, and project teams. This position supports the evolution of Quality Assurance and Quality Control within Utility Operations including the improvement of current roles and practices, establishment of new processes, and training needs.  

Essential Functiions:

• Supervises the day-to-day work to identify, scope, obtain approvals, and obtain resources to implement projects to improve completeness, accuracy, and availability of records used by Utility Operations.
• Develops and maintains estimates, budgets, and projections needed for assigned deliverables.
• Provides status reports to key stakeholders for assigned deliverables.
• Assist in refining and prioritizing work request (self created and submitted by other business units) to optimize collection and use of data to improve efficiency, improve data quality, improve customer service, and reduce costs.
• Supervises employees in a matrix work environment across a geographic region.
• Supervises the development and implementation of structured training programs and conducts work group performance audits to ensure the accuracy of company records and compliance with company policies
• Reviews process control reports to quickly identify trends and/or errors which could lead to lower data quality standards, completes root cause analyses, develops responses and/or actions necessary to address potential errors.  Provides input to the development of new/modified process control reports as needed.
• Oversees cost center budgets, verifies invoice accuracy and approves requisitions to support achievement of department objectives.
• Assist with continued development and use of departmental project management processes.
• Observes, coaches and improves employee performance by establishing and communicating clear expectations and standards of performance.  
• Implement/maintain processes to manage department work and metrics to monitor progress.
• Monitors and evaluates individual and team performance using timely and effective performance discussions. 
• Builds employee capacity to manage their jobs through appropriate delegation of authority.  
• Recruits, hires and develops competent staff to create an effective team environment.
• Serves as an expert resource on corporate systems and related processes.
• Constant, self-motiviated pursuit of learning systems, organizational structure, processes, data sets, techniques, etc.

Education:  
Bachelor's degree from an accredited college or university in Business Administration or related discipline, or 5 years of utility operations experience.

Required Experience:
Requires a minimum of three years supervisory experience in the addition to the experience required in lieu of a degree.  

Preferred Experience:

• Use of data visualization software like PowerBI and Tableau
• Experience with Data Warehousing technology like Oracle Databases, SAP HANA, NoSQL, Hive
• Utility experience
• Experience with lean six sigma and management of change practices
• Use of corporate systems including but not limited to SAP, Service Suite, OnBase, FileNet, ESRI
• Experience with Quality Control and Quality Assurance protocols and software like MiniTab
• Experience leading a team
• Experience managing a department budget
• Proven success in a collaborative, team-oriented environment
• Experience interacting with employees of all levels to present technical data in a non-technical manner

We want you to know
Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together. 

What we bring to you

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type: Full Time 
Posting Start Date: 05/09/2025​
Posting End Date: 05/23/2025

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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