Customer Billing Supervisor

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Date: Jul 29, 2026

Location: Houston, TX, US, 77002

Company: CenterPoint Energy

CenterPoint Energy and its predecessor companies have been in business for more than 150 years. 

 

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people. 

 

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. 

 

Job Summary

Directs and defines activities of the Addressing Regional Structure Team.  Which include interaction with internal and external electric and gas customer.  Resolve addressing and technical master data issues.

Essential Functions

  • Work closely with internal stackeholders which include; Legal, Rates and Regulatory, IT Fianance and Planned Accounting, Data Quality Assurance, Electric and Gas New Service Consultants, Electric and Gas Operations,Tax Department, Exception Billing Group, and Call Center.
  • Work closely with external stakeholders which include, electric and gas customers, city officials, county officials, and government entities.
  • Work closely with Regulatory and city officials for franchise fee analysis reporting
  • Quality control for SAP Technical Master Data to ensure rates, franchise fees, and taxes are accurate.
  • Key Control auditing for the annexation process.
  • Lead, conduct, support initiatives, capital projects, annexations, and new territory acquisitions.
  • Work closely with IT to create requirements and user stories for system modification, testing and implementation.
  • Collaborate across the company to streamline best practices
  • Assist in preparation and monitoring of budget and expense.
  • Continous improvement on best practices for policies and procedures
  • Demonstrates a general knowledge of electrical and gas systems and customer service policies involving billing issues
  • Respond to PUC (Public Utility Complaints) and Railroad Commission complaints in both written and oral media to provide detailed and concise information.
  • Able to demonstrate and apply knowledge of SAP and Microsoft appliations, IE Word, Excel, PowerPoint, TEAMS, Power BI.
  • Perform SAP scripting.
  • Utilitizes various activity reports to manage and plan job activities and responsibilities.
  • Conducts and monitors activities trend analysis.
  • Conducts performance evaluations, coach and develop employees, provide employee guidance, consel and maintain proper documentation, as necessary.
  • Interfaces with internal and external customer addressing issues.
  • Performs safety audits and employee's activities.
  • Track, analyze and monitor system errors.
  • Lead and organize Disaster Recovery system testing.
  • Provide business case for process improvement/enhancements.

Education Description

  • Bachelor degree required.  Area: Business or Science related field.  Equivalent work-related experience or combination of education and work-related experience may be substituted for degree.

Experience

  • Requires a minimum of ten (10) years of experience with demonstrated success in managing complex business relationships.  A general knowledge of both electrical and gas distribution  PUCT and RailRoad Commission regulations

 

We want you to know
Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together. 
 

What we bring to you

  • Competitive pay
  • Paid training
  • Benefits eligibility begins on your first day
  • Transit subsidies
  • Flexible work schedule, paid holidays and paid time off
  • Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
  • Professional growth and development programs including tuition reimbursement
  • 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

 

Job Type: Full Time 
Posting Start Date: 07/29/2026​
Posting End Date: 08/03/2026


This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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Nearest Major Market: Houston