Tele-Sales & Service Representative

CenterPoint Energy and its predecessor companies have been in business for more than 150 years. 

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people. 

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary:
As a Customer Service Agent for Home Service Plus, you will be responsible for managing customer inquiries, promoting, and selling a range of Home Service Plus and HomeServe products and services, and processing related purchase contracts. You will also coordinate appointment scheduling for products sold, all while providing exceptional service via phone interactions. This role requires the ability to thrive in a fast-paced, incoming high-volume call environment, delivering efficient and effective solutions to customers.
    
Essential Functions: 

• Promote and sell Home Service Plus/HomeServe products and services via both inbound and outbound calls, consistently striving to meet or exceed individual and team sales targets. Provide expert recommendations, clearly explain product features and benefits, and secure customer commitment to our offerings. Accurately document customer profiles, contract details, and schedule maintenance appointments in the CRM system.
• Address customer complaints related to purchases and installations promptly, ensuring a positive experience. Respond to concerns with empathy, guide issues through the appropriate channels, and follow up to ensure complete resolution, maintaining high levels of customer satisfaction.
• Participate in regular sales and vendor training sessions to enhance sales techniques and deepen product knowledge. Stay up to date with system updates and departmental initiatives by completing required training.
• Collaborate with colleagues, vendors, sub-contractors, field technicians, and field sales representatives to achieve both individual and team objectives, fostering a positive and productive work environment.
• Promote and sell Home Service Plus/HomeServe products and services while adhering to sales compliance policy. 
• Resolve customer billing inquiries, perform account adjustments, negotiate payment arrangements, and deposit amounts, and ensure timely follow-up on customer accounts.
• Responsible for handling electric outage calls during peak call volumes and storm events, based on business needs.

Basic Qualifications:
Education:  

• High school diploma or GED

Experience:

•  1 year of sales experience in inside sales, phone sales, retail sales or other direct sales environment.

We want you to know
Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together. 

What we bring to you

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type: Full Time 
Posting Start Date: 02/10/2025​
Posting End Date: 03/10/2025

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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