Executive Support Analyst

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Date: Nov 25, 2024

Location: Houston, TX, US, 77002

Company: CenterPoint Energy

CenterPoint Energy and its predecessor companies have been in business for more than 150 years. 

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people. 

 

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

 

 

Job Summary

This individual will work independently with limited or no direct supervision to provide first/second level business technology support.  They will collaborate/coordinate with business unit management and IT to support their clients in meeting business operational and financial goals.  This position requires working with clients at all levels (field operations, knowledge workers, supervision/management and executive) in providing operational / business technology support. 

Essential Functions

  • Provide primary technical support to senior CNP officers, their admins, and the board of directors, aka “client”.
  • Deploying, configuring, maintaining, moving, and replacing end user technology (such as desktop computer, laptop, printers, smartphone, mobile workforce devices, etc.) and software.
  • Assists in the analysis/defining of client technology requirements.
  • Collaborate / Coordinate with IT (LAN, Network, Desktop and Security) and external vendors to provide onsite end-user / infrastructure support.
  • Assist Corporate IT in troubleshooting network WAN (routers, switches, etc.) and LAN equipment (servers, VOIP phones, etc.) as needed to ensure the functionality of resources utilized in executive workspaces.
  • Assist in selection and testing of technology hardware and application software.
  • Participate in presenting/preparing end user training and/or documentation.
  • Provide status reports and problem summaries, and project statuses.
  • Comply with the CNP asset management process.
  • Identify and escalate client issues as needed in a timely manner toward resolution.
  • Utilize the CNP problem management system to track work and provide feedback surveys after each client engagement.
  • Participate in assigned internal projects.
  • Provide conference room setup, testing, and meeting/ event support.
  • Provide potential multi-day support for scheduled and ad-hoc onsite/offsite meetings.

Education Description

Associate degree or 5 years of relevant technical support experience.

Experience

5 years’ experience providing high-level customer service and technical support of personal computers, peripherals, printers, local area networks, wide area networks, and software in both desktop and help desk environments.

Physical Requirements

    Working Conditions

       

      We want you to know
      Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together. 

      Diversity, Equity and Inclusion
      CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

      At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
       

      What we bring to you

      • Competitive pay
      • Paid training
      • Benefits eligibility begins on your first day
      • Transit subsidies
      • Flexible work schedule, paid holidays and paid time off
      • Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
      • Professional growth and development programs including tuition reimbursement
      • 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

       

      Job Type: Full Time 
      Posting Start Date: 11/25/2024​
      Posting End Date: 12/06/2024


      This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

      #LI-CNP


      Nearest Major Market: Houston