Staff Service Consultant

Job Summary

Working in a self directed manner, they serve as single-point-of-contact for customer distribution projects and are viewed as the technical expert of their field. Responsible for customer account relationships, including both project management from inception to completion, and the management of the on-going relationship. Address customer needs to establish electric services and achieve established performance goals. Manages resources to meet customer service commitments. Analyzes, designs, and prepares structural and electrical specifications and work orders. Demonstrates expert level of proficiency in most, if not all, of the technical skill areas required in the service consultant function (feeder development, road widening, 12 kv, 35 kv, MUG pad mount, commercial development, reliability, Line Extension Policy, Service Extension Manual, URD joint trench, street lighting, etc.). These activities require consideration of cost effectiveness, future growth, safety and other code requirements, processes, and customer satisfaction.

***LOCATION WILL BE IN THE GREATER HOUSTON AREA!***

Essential Functions

• Proficient in all essential duties and responsibilities and serves as the subject matter expert for assigned location. Assists in training others and takes the lead role on the most complex projects.
• Manage accounts with customers (residential, small and large commercial, and industrial) and/or their representatives to develop business plans to service customer needs.
• Represent the company in service extension negotiations related to service locations, requirements, costs, easement rights, and construction timeframes.
• Gather, analyze, and design distribution facilities and determine customer electrical loads, metering requirements, etc. and create construction plan documents, including material and labor. Prepare construction sketches, layouts and drawing of existing and proposed distribution facilities.
• Prepare estimates of cost for material and labor to complete projects with single phase, three phase and URD Joint Trench customers, feeder development, street lighting and road widening projects.
• Participate in formal training program, on the job training, mentoring and provide subject matter expertise as required.
• Be able to identify, evaluate, and if necessary correct issues related to compliance to governmental regulations, code violations, and CenterPoint Energy standards. Corrective action may require negotiation with customers related to safety, cost, and legal responsibility.
• Evaluate equipment type, size, and location. Review facilities for compliance with the National Electrical Safety Code (NESC), National Electric Code (NEC), city and county ordinances and CenterPoint Energy standards.

Essential Functions (cont.)

• Perform pro-active follow up with customers regarding their satisfaction with project work and if necessary initiate action based on feedback.
• Develop and maintain business partnerships with elected officials and employees of city, county and state entities, trade and development associations, HOA's, etc., to effectively service customers.
• Support community and civic organizations through active participation on boards and committees, project coordination and fund-raising events. Must be flexible to attend functions outside of normal work hours to represent CenterPoint Energy.
• Provide project management for distribution system capital and maintenance programs.
• Partner with other consultants to provide assistance and direction on difficult/complex projects.
• Review work orders for accuracy and ensure proper design criteria.
• Regularly represent the Service Consultant function on company task forces and special project assignments.
• Analyze distribution reliability service issues and recommend appropriate corrective action taking into account budget constraints.
• Perform inspections as needed for final project approval, foreign cable attachments, customer installed facilities, and miscellaneous customer requests.
• Review property information to confirm legal rights of ownership for easement acquisition.
• Must accept reassignment to different work locations in Distribution Operations/ Distribution
• Project Management areas of responsibility to meet business needs for employee development.

Education Description

• Requires a bachelor's degree from an accredited college. Area of concentration in construction science, construction management, engineering, or technology preferred.

  • Eight years of experience within construction management, engineering or technology may be accepted in lieu of education requirement.

Experience

• Minimum of eight (8+) years of construction management, construction engineering, or construction technology.